Privacy and Cookie Policy

Privacy Policy

JK Commercial Savings Ltd

Last updated: 28/11/2025

JK Commercial Savings Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently.
This Privacy Policy explains what personal data we collect, how we use it, and your rights under UK data protection law (UK GDPR & Data Protection Act 2018).

1. Who We Are

JK Commercial Savings Ltd
Company number: 16580637
Registered address: The Clervaux Exchange Conference & Business Centre, Clervaux Terrace, Jarrow, United Kingdom, NE32 5UP
Email: [email protected]
Telephone: 0191 7437732

We act as a Data Controller for the personal information you provide to us.

2. What Personal Data We Collect

We may collect and process the following information:

a) Information you provide directly

Name

Business name

Business address

Email address

Phone number

Job title

Contract details

Enquiry information

Documents you send us

b) Call Recording (SPECIAL ADDITION)

All inbound and outbound telephone calls are recorded for:

Quality monitoring

Staff training

Dispute resolution

Compliance and audit purposes

Call recordings are stored securely and only accessed by authorised personnel.

c) Information collected automatically

When you use our website, we may collect:

IP address

Device type

Browser type

Website usage data

Cookies (see Cookie Policy below)

d) Information from third parties

We may receive data from:

Energy suppliers

Merchant services providers

Business partners (e.g., Online Direct, card processing partners)

Public data sources (Companies House, business directories)

Lead-generation partners (where legally permitted)

3. How We Use Your Personal Data

We process your information for:

Providing our services (energy brokerage, merchant services, business savings)

Assessing your business needs

Creating quotes and arranging contracts

Responding to enquiries

Recording calls (quality, training, compliance)

Internal auditing and reporting

Managing accounts and billing

Sending updates related to your agreements

Detecting and preventing fraud

Complying with legal obligations

Customer service and dispute resolution

We do not sell your data to any third parties.

4. Legal Basis for Processing

We rely on the following legal grounds:

Contractual necessity – to provide products or services you request

Legitimate interests – e.g., call recording, internal reporting, improving services

Legal obligation – e.g., compliance with ADR, HMRC, regulatory audits

Consent – where required for certain marketing activities

5. Who We Share Your Data With

We may share information with:

Energy suppliers and TPIs (e.g., Online Direct)

Merchant services partners

IT and CRM system providers

Professional advisers (legal, accounting)

ADR bodies (Energy Ombudsman)

Regulators or law enforcement (only where legally required)

We only share the minimum information necessary to fulfil our services.

6. Call Recording Retention Period

Call recordings are retained for:

Up to 12 months, unless needed for

ongoing contracts,

dispute resolution, or

regulatory purposes.

Recordings needed for ADR/Energy Ombudsman complaints may be retained longer where required.

7. Data Security

We use appropriate technical and organisational measures including:

Encryption

Secure storage

Access controls

MFA where applicable

Staff training on data protection

Regular audits

8. How Long We Keep Your Data

We keep personal data only as long as necessary:

Contractual information: up to 7 years (legal requirement)

Call recordings: up to 12 months

Website analytics: < 2 years

Enquiry information: up to 12 months unless ongoing relationship

9. Your Data Protection Rights

Under UK GDPR you have the right to:

Access your data

Rectify inaccurate data

Request deletion (“right to be forgotten”)

Restrict processing

Object to processing

Data portability

Withdraw consent where given

Lodge a complaint with the ICO

ICO Contact: www.ico.org.uk

To exercise any rights, email: [email protected]

10. International Transfers

If we use service providers outside the UK (e.g., cloud services), we ensure:

UK adequacy regulations apply, OR

Standard Contractual Clauses (SCCs) are in place

11. Marketing Communications

We may contact you about services relevant to your business.
You can opt out at any time by emailing: [email protected]
or clicking “unsubscribe” if applicable.

12. Updates to This Policy

We may update this policy occasionally.
The latest version will always be available on our website.

Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve functionality, security, and user experience.

2. Types of Cookies We Use

Essential Cookies

Required for the website to function

Enable security, navigation, form submissions

Analytics Cookies

Used to understand how visitors use the site.

Examples:

Google Analytics

Website performance tools

These help us improve content and user experience.

Functionality Cookies

Remember preferences such as login details or form choices.

3. Managing Cookies

You can control cookies through your browser settings.
Blocking essential cookies may cause the website to stop functioning correctly.

4. Third-Party Cookies

Our website may include third-party services, such as:

Google Analytics

Embedded content (videos, maps, forms)

These providers may set their own cookies.
We cannot control third-party cookies directly.

Contact Us

If you have any questions about this Privacy & Cookie Policy:

Email: [email protected]

Phone: 0191 7437732

Address: The Clervaux Exchange Conference & Business Centre, Clervaux Terrace, Jarrow, United Kingdom, NE32 5UPgraph Font